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  • Do you offer discounts or promotions?
    Yes, we occasionally offer discounts and promotions on select UltraViolet Skincare products. Be sure to sign up to receive our newsletter and get 15% off your first order. Follow us on social media to stay updated on the latest offers.
  • Is UltraViolet Skincare safe to use during pregnancy?
    Yes, our products are safe to use during pregnancy and nursing with the exception of Golden Aura Retinal Complex, as this product contain multiple forms of Vitamin A. Other products that should be avoided or used sparingly with the approval of your physician are; Crystalline Glass Skin Serum, Galaxy Black Charcoal Polishing Mask, and Earth Mother Clarifying Cleansing Mousse. Each of these products contain a low dose of salicylic acid. Usually rinse off products like Galaxy Black and Earth Mother are approved by physicians, but we always advise checking with your physician before starting anything new.
  • How do I sign up for Subscribe & Save?
    Currently, the Subscribe & Save feature has been suspended. We are planning on reestablishing Subscribe & Save in November, 2024.
  • Where does UltraViolet Skincare currently ship?
    Currently, we are only shipping to the United States, Puerto Rico and Canada, but we are working on expanding into other regions. We are dedicated to providing our clinical-quality, intentional skincare products to as many customers as possible, and we are actively working on making our products available in more countries in the future. We appreciate your patience and understanding as we work to expand our shipping options. Thank you for your support of UltraViolet Skincare.
  • Can I change or cancel my order after it has been placed?
    We process orders quickly to ensure prompt delivery, but we'll do our best to accommodate any changes or cancellations. Please contact us at help@ultravioletskincare.com or submit a chat on the website as soon as possible with your order details, and we'll assist you accordingly.
  • Are UltraViolet Skincare products available for purchase in physical retail stores?
    Currently, UltraViolet Skincare products are available exclusively through our online store. We do not have physical retail locations at this time.
  • Are there any restrictions on the use of promotional codes or coupons?
    Promotional codes and coupons may be subject to specific terms and conditions, including expiration dates and usage limits. Please review the details provided with each code or coupon for eligibility and redemption instructions.
  • How can I contact the UltraViolet Skincare store for further assistance or inquiries?
    You can reach out to our customer support team through the contact form on our website, email us at help@ultravioletskincare.com, or connect with us on social media platforms like Instagram and Facebook. We're here to help with any questions or concerns you may have about your shopping experience.
  • Where Should I start with UltraViolet Skincare?
    Nearly every skin type and age should start with the trifecta of skin perfection. STARDUST ALCHEMY Formula 28 Perfecting Serum a.m. and p.m., SIRIUS Vitamin C Complex a.m., and GOLDEN AURA p.m.
  • What payment options are available for purchasing products from UltraViolet Skincare?
    UltraViolet Skincare offers a variety of convenient and secure payment options for your online purchase. You can use all major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we also accept payments through PayPal, PayPal's Pay Later, and Afterpay. These diverse payment methods are designed to provide flexibility and convenience for our customers, ensuring a seamless and enjoyable shopping experience.
  • What is the importance of developing a skincare ritual for best results?
    Developing a skincare ritual that you love is so important and a skincare ritual that delivers visible results keeps it exciting. Consistently committing to carve out a moment of time, morning and night for your skincare goes beyond skincare; this is self care, a moment of mindfulness and presence with self. Whether you prefer a minimal ritual or an expansive skincare experience, UltraViolet Skincare offers a variety of options to suit your preferences. Don't be afraid to seek guidance from UltraViolet Skincare's experts to find the perfect ritual that brings out the best in your skin. Remember, consistency is key, and finding joy in your skincare ritual can lead to beautiful, healthy skin.
  • How do I fix a pump that isn't dispensing product?
    With airless pumps this can happen from time to time. First, resist the urge to open the bottle. Instead, flip the bottle upside down and you will see two tiny holes. Unfold a paperclip and insert one end of the paperclip into each hole one at a time, giving the internal "elevator" a push. Once this step is complete begin pumping with the bottle upside down until the product dispenses. If this does not remedy the problem please contact us at help@ultravioletskincare.com
  • How should I apply my UltraViolet products?
    Apply your products thinnest to thickest, ending with oils and sunscreen. Begin with gel like water based serums first, then creamier serums, next up is eye cream, followed by moisturizers and creams, finished with oils, and finally sunscreen. Wait until each product fully absorbs between layers. Tip: Stardust Alchemy should always be applied first, a.m. and p.m. over the entire face, neck, and décolleté.
  • Is UltraViolet clean skincare?
    Yes, we keep it clean here at UltraViolet. You will never find your products loaded with unwanted or skin-sensitizing ingredients, so you won't see: MIT (methylisothiazolinone) Parabens MEA DEA Mineral Oil Paraffin Lanolin Beeswax Propylene Glycol Sodium Lauryl or Laureth Sulfates Phthalates Toluene Talc Triclosan Benzophenones Progesterone Bovine-sourced ingredients (such as collagen, elastin, colostrum, placenta extract) Formaldehyde-releasing preservatives (imidazolidinyl urea, diazolidinyl urea, DMDM hydantoin, quaternium-15) Synthetic fragrances or colors Solvent alcohols Pore-clogging ingredients (lipids, which are used in some moisturizing products, can block pores) Petrolatum Triethanolamine (TEA) *You will find gentle preservative systems that protect the stability and integrity of your products. Since chronic inflammation has been proven to be the bottom-line of aging, soothing ingredients are often added; even when sensitivity or irritation isn't a problem.
  • Are the products gluten-free?
    Yes, the products are gluten-free or gluten-friendly. The owner, founder, and creator of UltraViolet Skincare, Marsi has celiacs disease so it was important to her to create a line of products that are formulated with multiple health concerns in mind.
  • Are the products vegan?
    Yes, all of our products are vegan, with the exception of Golden Aura due to the ingredient lecithin which is egg yolk derived.
  • Are UltraViolet products tested on animals?
    No, we never test on animals. Each and every one of our product creations are cruelty-free and never undergo animal testing. No animals ever need to be harmed in creating our products.
  • Are the product sustainably sourced?
    Yes, our plant ingredients are sustainably sourced from around the world, and made in the USA. If we can no longer sustainably source a specific ingredient we will reformulate the product using an alternative that is sustainably sourced.
  • What is a sacred soundbath?
    This is a total immersion in multiple sound frequencies with each frequency holding its own power of transformation. Here at UltraViolet this is done with multiple crystal, singing bowls and an intentional setting ceremony. We bathe our products in: 432 Hz which is the frequency of the universe and considered the miracle frequency 528 Hz which is the love frequency, inducing repair and mindfulness, and reducing anxiety, inflammation 698 Hz which is the heart frequency, awakening, healing, and inducing peace. Intentionality, healing, and transformation is what UltraViolet is all about, and the essence of each is infused into every product.
  • Does each product undergo a soundbath?
    Yes, every single UltraViolet product undergoes a sacred soundbath, infusing each sound frequency and transformational intentions into every product before you receive them. Trust us you’ll feel the difference!
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